At Emerson Treks, we strive to ensure that every customer is satisfied with their purchase. If you’re not completely happy with your order, we’re here to help.

1. Eligibility for Returns

You may request a return if:

  • The item you received is defective, damaged, or incorrect

  • The item is unused, in original condition, and in its original packaging

  • The return request is made within 7 days of receiving the order

Please note that items showing signs of wear, use, or damage not caused during delivery are not eligible for return.

2. Return Process

To initiate a return, please contact our support team with the following:

  • Your full name and contact number

  • Order number

  • A brief description of the issue

  • Clear photos of the item and any damage, if applicable

Our team will review your request and provide instructions for returning the product.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item was defective or an incorrect product was delivered.

We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refunds

As we operate on a Cash on Delivery basis, refunds will be processed as follows:

  • If your return is approved, you will be issued a cash refund at the time of product pickup or through a suitable alternative as agreed upon during the return arrangement.

  • Refunds will not be processed until the returned item has been received and inspected.

5. Exchanges

If you prefer to exchange your item for a different size, color, or variant, please mention this when contacting our support team. Exchanges are subject to product availability.

6. Contact Us

For any questions or to initiate a return, please reach out to our customer support team at [email protected].