At Emerson Treks, we are committed to delivering your adventure-ready gear quickly, reliably, and with care. Please review our shipping guidelines below before placing your order.

1. Payment Method

We currently offer Cash on Delivery (COD) as our exclusive payment method. Full payment must be made at the time of delivery. Orders are processed only after confirmation via our order notification system.

2. Processing Time

All confirmed orders are processed within 1-2 business days. Orders are not processed on weekends or public holidays. You will receive an update once your order has been dispatched.

3. Shipping Time

Estimated delivery time varies based on your location:

  • Urban areas: 2–4 business days

  • Remote or rural areas: 4–7 business days

Please note that these are estimates and not guaranteed delivery windows. Weather conditions, logistics issues, or local regulations may occasionally cause delays.

4. Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and the weight or volume of your order. Any applicable fees will be clearly displayed before you finalize your order.

5. Delivery Attempts

Our delivery partner will attempt to deliver your order to the provided address. If you are unavailable at the time of delivery, they may contact you to reschedule or provide further instructions. Emerson Treks is not responsible for failed deliveries due to incomplete or incorrect addresses.

6. Order Tracking

Once your order is shipped, you will receive tracking details via SMS, email, or both. You can use this information to monitor the status of your delivery.

7. Damaged or Missing Items

If your order arrives damaged or with items missing, please contact our support team within 48 hours of delivery. Provide clear photos and order details so we can resolve the issue promptly.

8. Contact Us

For any questions related to your shipment or delivery, feel free to reach out to us at [email protected].